Exchange and return policy
Celebration Jewelers will allow an exchange or refund for any jewelry purchased if returned within 30 days from the original purchase date or from December 25th, if purchased after Thanksgiving, by the original purchaser and accompanied by an original sales receipt. Merchandise returned must be unused and unworn, in the original condition and in the original gift box along with the certificates, warranty cards and explanation booklets intact. Special orders, completed layaways, modified (including ring sizing) or custom pieces are not returnable or exchangeable. Refunds for cash or check purchases will be given by check. Returns on check purchases will be given after 12 days. Debit and credit purchases will only be refunded on the original card. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash.
All special orders require a 50% deposit and are non-cancelable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or a watch that has to be ordered to accommodate the client’s request for an alternative style, size, metal, or color that is not available in stock.
Custom design jewelry involves metals, gemstones, and labor designed for a specific client. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the items so ordered. Full payment upon receipt of custom work will denote the clients complete satisfaction.
All layaway sales are an agreement to purchase and the item must be paid for in full by the end of the layaway period. An initial deposit of 20% of the purchase price, including taxes, is payable at the time of the sale. The outstanding balance is to be paid in equal monthly installments, As indicated below, commencing one month from the date of purchase. Monthly payments are required to maintain that account in good standing. If payments are delinquent for more than 60 days, merchandise will be returned to stock. Celebration Jewelers agrees no interest or surcharge will apply to the outstanding balance, but as layaway items have been held out of inventory in favor of the client, no cash refunds can be allowed. Any returns, cancellations or default in payment under this agreement will not be subject to any monetary or restocking penalty, but any payments made on this account will be retained by Celebrations Jewelers as an in-store credit to the account of the client
Servicing and Cleaning
We recommend that you have your jewelry, whether it came from Celebration Jeweler’s or not, checked and cleaned at least twice a year. We do this at no charge. Please know that we check your jewelry as best we can, but there are inherent qualities in jewelry that cannot be detected by visual inspection, such as chlorine damage, poor casting, etc. Therefore, our inspections do not come with any guarantee your ring will not break or gemstones will not come out. Celebrations Jewelers is not responsible for the loss of the stones due to worn prongs and settings while cleaned. We recommend that you insure all your fine jewelry against loss.
Celebration Jewelers accepts no responsibility for identification of jewelry or stones upon receipt. Any gemstone in the submitted article(s) may have been subjected to an enhancement process. Since many stone treatments such as fracture filling, laser drilling, and other clarity or color enhancements are undetectable to the eye, it is the responsibility of the client to notify Celebrations Jewelers of these pre-existing conditions. Celebrations Jewelers is not responsible for stones that may be damaged in setting or repair work due to these unknown conditions. Celebrations Jewelers is not responsible for loss, damage and/or theft of my jewelry unless proven it was due to the store’s negligence. Any such damage or loss is limited to the actual cost of repair or replacement, not to exceed the value listed. A jeweler for another representative of Celebrations Jewelers may determine additional information or work is needed after further inspection. You will be contacted before work begins regarding any changes or additional charges. Items not claimed for one year can be disposed of as state law allows.
Watch overhauls are warranted for six months. This warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of the repair. There are no warranties on crystals, stems, crowns or watch bands.
Gemstone Enhancement Disclosure
Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally excepted gemstone and jewelry industry practices. All colored gemstones have probably been subjected to a stable and possibly undetectable enhancement process to improve color and/or stability. Such enhancements may include, but are not limited to, heat treatment, irradiation, impregnation, and oiling. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted purposes by the gemstone and jewelry trade.